Broker Gem helps customs brokers manage customer records, payment requests, job workflows, documents, historical activity, and customs processing from one streamlined system. Move beyond scattered tools and give your team a platform built for real brokerage operations.
Customer records, jobs, documents, payment requests, workflow and customs tools together.
Reduce delays caused by fragmented communication, manual follow-up, and disconnected records.
Start with essential customs tools and expand into full brokerage operations as you grow.
Designed to help brokerage teams work faster, stay organized, and deliver a more professional client experience.
Think about your current process — emails, documents, follow-ups, re-entry, corrections, chasing payments. Now imagine compressing all of that into a single streamlined flow.
A client sends a shipment document →
You generate ASYCUDA-ready particulars in 5–10 minutes →
Errors are minimized →
You generate a payment request →
Email the client →
Track the payment →
Retrieve documents instantly →
Confirm and generate XML packages
Many tools stop at XML generation. Broker Gem goes further by supporting the wider brokerage operation — from customer onboarding to payment coordination, document handling, workflow visibility, and historical records.
Keep customer profiles, contact information, reference numbers, linked jobs, and document history organized in one place.
Track required documents, submissions, missing items, approvals, and job-linked files without relying on scattered email chains.
Coordinate payments between broker and client more efficiently with structured payment requests and clear visibility across jobs.
Manage brokerage jobs step-by-step with statuses, assignments, internal actions, and clearer accountability across the team.
Maintain job history, payment history, document activity, and audit visibility for better follow-up, reporting, and service continuity.
Support customs data preparation, structured XML workflows, classification assistance, and controlled review before submission.
Start lean, then expand into deeper operations. This makes Broker Gem attractive to small and mid-sized brokers while still being robust enough for growing firms.
Centralized control over active jobs, customers, status tracking, assigned team members, and turnaround visibility.
Prepare structured customs information with support for XML workflows, classification-related data review, and internal validation.
Manage how payment requests move between broker and client so financial steps are less chaotic and easier to reconcile.
Your team is not just generating XML. You are managing people, documents, invoices, payment requests, deadlines, follow-ups, and customer expectations. Broker Gem is designed around that real workflow.
Start with the essentials, move into faster customs, billing, and shipment coordination workflows, or unlock full operational control for a growing brokerage and freight forwarding team.
Best for smaller firms that want to organize customers, shipments, jobs, and documents in one place.
For firms that want the real advantage: faster customs prep, shipment coordination, billing workflow, XML control, and better operational visibility.
For larger firms that need approvals, governance, user control, forwarding oversight, setup tools, and deeper customization.
Optional setup fee, onboarding, data migration, freight forwarding workflow configuration, and custom module setup can be added depending on firm size and implementation needs.
Use this section to position Broker Gem against narrower solutions in the market. The message is simple: your platform supports the broader brokerage business, not just one technical step.
| Capability | Basic XML-Only Tools | Broker Gem |
|---|---|---|
| File upload/extraction | ✔ | ✔ |
| XML generation support | ✔ | ✔ |
| Customer profile management | ✘ | ✔ |
| Payment request workflow | ✘ | ✔ |
| Historical job and document records | ✘ | ✔ |
| Operational workflow visibility | ✘ | ✔ |
| Modular business expansion | ✘ | ✔ |
| Brokerage-wide management approach | ✘ | ✔ |
Brokerage work does not begin and end with customs entry. Clients need updates, documents need to be located quickly, shipments need to be tracked, and the team needs visibility from pre-alert to clearance and delivery coordination. That is where freight forwarding functionality becomes a major advantage.
With Broker Gem, brokers can manage shipment details, track important milestones, keep forwarding documents linked to the job, follow cargo progress more easily, and keep customer communication tighter — all from the same platform used for customs, billing, and records.
Keep shipment details, milestones, and forwarding status connected to each customer and job.
Link invoices, packing lists, BLs, AWBs, and supporting files in one organized workflow.
Respond faster to customer queries because the shipment and customs picture is easier to see.
Turn forwarding coordination into a structured, trackable service alongside customs and billing.
Freight forwarding functionality helps brokers move from being seen as only entry processors to being seen as full logistics partners. That means better service, stronger client retention, improved coordination, and more opportunities to earn across the shipment lifecycle.
Show prospects that Broker Gem brings structure to the daily brokerage workflow and reduces the confusion that comes from scattered communication and disconnected systems.
Create and organize customer records, contacts, and core reference information.
Track each brokerage matter with statuses, required documents, and internal ownership.
Use structured payment requests and supporting records instead of fragmented back-and-forth.
Move toward customs submission with better visibility, readiness checks, and historical traceability.
These help reduce hesitation and make the landing page more conversion-friendly.
No. XML support is only one part of the platform. Broker Gem is built to help manage the wider brokerage workflow, including customers, jobs, documents, payment requests, and historical records.
Yes. The platform can be positioned with modular pricing so firms can start with core features and expand over time.
Yes. Broker Gem is meant to support operational visibility, shared workflow, and clearer tracking across people and tasks.
Yes. The Enterprise tier is ideal for firms needing deeper workflow setup, additional controls, or tailored implementation support.